Terms & Conditions + Instructions
Items can be dropped into Big Yellow Storage, Eltham, SE9 5LT. Please do not bring cables or accessories unless these are part of the issue. (Power / Connections etc)
We recommend bringing your item in a box or flightcase as it will be safer and easier for us to store.
Courier & drop off address: Deck Converters, Big Yellow Storage, 400 Westhorne Avenue, SE9 5LT.
You must contact us to arrange a time to drop off.
We do not take payment upfront, payment is made when the item is collected.
We charge a £45 diagnosis fee if you choose to not have work carried out and we have quoted for parts. There is no charge if we cannot repair the item.
Return charge for courier services is £15.
We are not liable for goods in transit, please ensure your item is securely packaged if sending via courier. The original packaging is the safest way to send your item. Please also use reliable couriers such as DPD, Parcelforce, UPS and DHL. We do not recommend using Hermes or Collect+. Please securely attach postage labels and include a copy of this form inside the package.
We aim to service your item within 1-2 working days where possible. If it is likely to take longer than this, we will contact you to make arrangements or let you know before bringing it to us.
Basic service charges start at:
Pioneer CDJ’s – £45
2 channel mixers – £40
4 Channel Mixer – £55
Large format controllers – £55
Small controllers £45
For other items, we will quote as appropriate.
We will include basic service items such as LED’s and tact switches where possible, additional parts will be quoted where appropriate or additional labour is required. Firmware will updated on all USB mixers and CDJ’s.
We stock a large range of parts in our workshop and will aim to save you money where possible.
We will hold items for up to 28 days after servicing is complete. We will charge storage at £3 a day after this. Items will be disposed of or sold to cover costs after 2 calendar months of not being collected, this will begin on the date of completed repairs.
