General Info + Terms & Conditions:
Getting your item to us:
Please send items to Deck Converters, 19 Well Hall Parade, Eltham, SE9 6SP.
Items can also be dropped off in person, please contact us to do this.
Please ensure it is well packaged using the retail packaging where possible. Please also cover the boxes to hide the contents. Please ensure your postage label is properly attached to make sure the item reaches us.
Please attach a copy of this form in each box so it can be easily recognised upon arrival.
We are not liable for goods in transit, please ensure your item is securely packaged if sending via courier. The original packaging is the safest way to send your item. Please also use reliable couriers such as DPD, Parcelforce, UPS and DHL. We do not recommend using Hermes or Collect+.
Please contact us if you require labels or collection, our couriers can also bring labels with them. We will aim to collect items ourselves (in-person) when possible.
We will pay for your items via instant bank transfer upon arrival / inspection. Please allow up to 12 hours for this during busy times. If any items are not as described, we will aim to reach an agreement or send them back to you free of charge. Please attach bank details on the form and check they are correct.
Where part exchange is required, we will require the items and the balance paid before new equipment is dispatched. We aim to send the new equipment on a next day delivery once equipment and funds are received.
If you return an item, we will try to return the item you exchanged where possible. If this is not possible, a cash alternative will be offered.
Full terms of sale can be found on our website.
By filling out this form, I agree to the terms above.